Sometimes a network signs Amplikite out of an account. Sign in again, and everything carries on: the account, its posts and its history stay as they are. Changing your Amplikite password doesn't sign out any network.
Why it happens
- LinkedIn: every 60 days. You get a reminder a week before.
- Facebook: a new Facebook password, losing your role on the Page, or removing Amplikite in Facebook's settings.
- YouTube: a new Google password, or removing Amplikite from your Google account.
- Instagram and Pinterest: removing Amplikite in the network's settings. Otherwise their access renews by itself.
How you'll know
- The Accounts page and the sidebar say which network signed Amplikite out, and how many upcoming posts go to it. The account's status reads Signed out.
- Owners and Admins also get a notification on the bell and an email.
Reconnect
Owners and Admins can reconnect accounts. Members see who to ask.
- Choose Reconnect: on the Accounts page, in the sidebar, or from the notification.
- Choose Continue to the network, and sign in on its own screen with the same account as before. A different account isn't accepted.
- The account is Connected again, and its posts go out on time.
What happens to posts meanwhile
| Post | What happens |
|---|---|
| Scheduled, and you reconnect before it's due | Goes out on time. |
| Due while the account is still signed out | Goes to the other accounts, but not this one. Reconnect, then choose Try again on the post: it goes to the accounts that missed it. |
| Publish now | Skips the signed-out account. |
Disconnected one by mistake?
Connect the same account again within 90 days, and it's back on its upcoming posts. A post that was due in between didn't go out there: choose Try again on it.
First comments on Instagram and Facebook
An Instagram or Facebook account connected before first comments came along needs connecting once more before Amplikite can add them. On the Accounts page, open the ⋯ menu beside it, choose Refresh connection, and allow everything Amplikite asks for. On Facebook, your role on the Page has to let you moderate comments too.