Delete your whole account
- Sign in at app.amplikite.com.
- Open the menu on your picture at the top right, and choose Profile.
- Open Sign-in and security.
- Choose Delete account, confirm with your password (or your email address, if you don’t have a password), then choose Delete my account.
Your account is deleted straight away, and we email you to confirm.
If you own a workspace that other people work in, Amplikite asks you to hand it over first. On its Team page, choose Make Owner beside someone, or delete the workspace under Workspace settings.
Remove one social account
- Sign in to Amplikite.
- Open Accounts in the side menu. If you don’t see it, ask your workspace’s Owner or an Admin.
- Open the menu beside the account, and choose Disconnect.
Amplikite deletes its access to that account, and the account’s numbers, straight away. Google Analytics is disconnected on the Analytics page, and Canva in the Canva window of a new post.
Remove Amplikite on the network’s side
You can also take away Amplikite’s access on the network itself. When you disconnect in Amplikite, we cancel our access with Google and LinkedIn for you. Facebook, Instagram and Pinterest go on listing Amplikite until you remove it there, though we’ve already deleted the access we held.
| Network | Where to remove Amplikite |
|---|---|
| Google and YouTube | Google’s security settings |
| Settings & Privacy → Settings → Apps and Websites | |
| Settings → Apps and websites | |
| Settings & Privacy → Data privacy → Permitted services | |
| Your account settings, under connected apps | |
| Canva | Your account settings, under connected apps |
Removing Amplikite there stops it reaching your account, and the account then shows as needing to be signed in again. A YouTube channel left like that is removed, with its access and numbers, within 30 days, and its workspace’s Owners and Admins are warned a week before. To delete what we hold sooner, or for any other network, disconnect the account in Amplikite, or email us.
If you can’t sign in
Email support@amplikite.com from the address on your account, with the subject “Delete my Amplikite data”. Do the same if you reviewed posts through a client link, or if you connected an account through Facebook or Instagram and can’t reach Amplikite.
We’ll check that it’s really you, delete your data, and confirm by email within 7 days.
What gets deleted, and what stays
Deleted straight away
- Your account, profile, photo and sign-in details.
- Your signed-in devices, two-step setup and notifications.
- Every workspace where you’re the only person, with its posts, drafts, uploads, connected accounts, numbers and client links.
- Client links and invitations you made in other workspaces.
What stays
- Posts already published on a network. Delete those on the network.
- Posts you wrote in a workspace you share, with your name as their author. They belong to that team.
- Copies in our backups, until those backups expire.
- Records the law requires us to keep.